TWA Skyliner Magazine, 1962-12-03_01 |
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PUBLISHED BI-WEEKLY FOR TWA EMPLOYEES Wichita's Operation Heartlift See Page Three VOL. 25, NO. 25 DECEMBER 3, 7962 Domestic Loads Break Records New York—TWA boarded more passengers on its domestic system on Sunday, November 25, than on any single day in its history. Climaxing heavy Thanksgiving holiday travel, the day's record boardings totaled 23,799 compared to the best previous single day of 22,998 set on January 3, 1960. Thomas B. McFadden, vice president-marketing, praised the joint efforts of the marketing, transportation and technical services divisions in achieving the record day. He cited flight crews, airport personnel and maintenance teams for their continuing teamwork in support of the company's aggressive new marketing program. McFadden noted that other factors contributing to the record included the public's acceptance of TWA's new StarStream fleet, now in full U. S. service, and the reduction, as of November 16, of the Federal transportation tax from 10 to five percent—a saving which TWA has passed on to its passengers. Among stations reporting record highs on the 25th, O'Hare boarded 3,080 passengers to break a record of 2,844 set only four days earlier. Idlewild boarded a record 3,834 passengers, including 3,660 domestic and 174 international. The previous record of 3,349 passengers, including 2,782 domestic and 567 international, was established last August 31. Orchid Letters Outweigh Onions New York — Letters of compliment received by TWA in October outnumbered complaints for the first time in any month, according to the customer reaction report issued by G. R. Thornton, director of customer relations. A total of 1,008 compliments were received in the month, and only 946 complaints. This compared with the October 1961 report of 1,175 compliments and 1,835 complaints. An average of 19.2 compliments and 18 complaints were received for every 10,000 revenue passengers during October. A detailed breakdown indicated outstanding improvement by TWA in reservations services, an area where complaints were cut nearly^ in half while compliments increased. In-flight services received 452 compliments, 62 more than October last year, while complaints dropped from 290 to 135. Reflecting TWA's continued achievements in on-time performance, there were only 53 complaints about flight operations, compared with 212 a year ago. Airport check-in procedures showed marked improvement, the number of complaints dropping from 473 to 197. € *4 ■ JL! UJ if ^'\f *' ft : if VJv l&tf TT 1 4 5 PRESIDENT KENNEDY is shown in his White House office on November 21 congratulating Secretary of Labor W. Willard Wirtz and representatives of TWA, the FEIA and ALPA on the signing of an agreement settling the jet crew complement issue. Mr. Kennedy said he hoped their success would encourage other industries in an adjustment to technological change. The official signing occurred earlier in Secretary Wirtz' office. Shown (left to right) are Sam Dietrich, FEIA; David S. Spain and David J. Crombie, TWA; Barney Rowlings, ALPA; Dr. Nathan P. Feinsinger, who assisted in mediating the settlement; Gordon Clare, FEIA; President Kennedy; Secretary Wirtz; Asher Schwartz, FEIA; Francis A. O'Neill, National Mediation Board; and Russell Derrickson, ALPA. First use of approved three-man crews was scheduled for December 1. Employee Suggestions Show Interest In TWA's Progress Kansas City—Widespread interest in improving TWA's services and cutting operating costs is evident in the variety of new ideas employees are presenting through the suggestion plan program, according to Clarence Rickman, plan manager. "Not only are suggestions being received from virtually every location," Rickman pointed out, "but from personnel in practically every department." Among the growing number of contributors are secretaries, pilots, mechanics, supervisors, sales agents, ticket agents, hostesses, foremen, clerks and engineers. TWA is vitally concerned and spends considerable effort constantly in researching methods of operating more efficiently, Rickman noted. "Our suggestion plan is an integral part of this total effort," he said. "The experience and training of TWAers in all aspects of airline business qualifies them to appraise our procedures and to suggest improved methods." As suggestions are received, they are studied by expert company members, qualified to appraise their potential value to TWA. In addition, they are examined by those whose operational responsibilities could be benefited by implementation. "Two elements have been evident in each suggestion earning a cash, award," Rickman indicated. First, in making a suggestion the employee did a good job of picturing or specifying an area needing improvement. Second, he or she outlined a workable method to bring about that improvement. Rickman cited several examples of award-winning suggestions, which run the gamut of all phases of TWA functions. A Madrid employee earned a cash award for suggesting elimination of certain international advance reservation cut-off periods during slack seasons, to permit more realistic use of seat inventories. From MCI came a suggestion to fabricate certain new jet engine sound suppressor fairings, at less cost than repair or replacement. A Los Angeles mechanic devised a new tool to insure correct positioning of burner cans in jet engines during installation. A transportation agent in Denver came up with an idea for cutting down the paperwork by consolidating the forms required for handling (Continued on Page Three) —In-Flight Movies— These are the first-run films being shown on TWA's International Royal Ambassador flights for the period December 5-25. Two for the Seesaw, starring Robert Mitchum and Shirley McLaine. Period of Adjustment, with Anthony Franciosa and Jane Fonda. Who's Got the Action, starring Dean Martin and Lana Turner. Milan Sets Cargo Mark Milan—Milan originated an all- time monthly record of 442,410 pounds of cargo in October to continue its ranking as the number one freight originator in the International region, according to district transportation manager H. B. Chambers. The previous record month was November 1961, with 397,943 pounds. BARRY GOLDWATER, U. S. Senator from Arizona and a possible Republican candidate for the Presidency in 1964, chats with E. O. Cocke, TWA senior vice president-industry affairs (right) and E. V. Rickenbacker, chairman of the board of Eastern Airlines. Goldwater was featured speaker at the annual dinner of the Wings Club in New York, of which Cocke is president. Love Made VP; Smith Heads NY Area Sales New York—William C. Love has been appointed Eastern Region Vice President-Sales and Frank Smith has been named Senior Director-Area Sales for New York, according to an announcement by Victor H. Harrell, Jr., vice president and general sales manager. In the Western Region, Fred M. Spuhler was appointed Regional Director-Passenger Sales. Previously announced were the appointments of James D. Harrigan as Vice President-Sales and Kenneth L. Fitzgerald as Regional Director- Management Controls. In Public Relations functions, Kenneth S. Fletcher continues as Eastern Region Director with Frank Gillespie as Western Region Director, Robert McKay as Area Director-Los Angeles and Robert Brady as Manager-Public Relations-San Francisco. Harrell also announced the personnel rosters for the sales areas of Chicago, Los Angeles and San Francisco. The New York roster was published in the October 22 Skyliner. The announcements complete the principal personnel appointments in TWA's reorganized domestic marketing structure, which includes s?w W. C. Love Frank Smith the four high volume sales areas of New York, Chicago, Los Angeles and San Francisco and two regions —Eastern and Western—incorporating all other domestic cities and sales areas. Love has been with TWA since 1939, serving in sales positions in a number of U.S. cities and for 13 years in the airline's international region. He was district sales manager for Germany for nine years before returning to the U.S. in 1959 as district sales manager at Washington. He was named to head the New York sales office in June 1961. Smith joined TWA in Philadelphia in 1945 and has served in numerous sales positions. He was appointed assistant director of sales promotion at New York in February 1955 and became regional director of sales development for the Central region in 1959. He was named district sales manager in St. Louis in May 1961. Following are the titles and personnel represented in the Chicago, Los Angeles and San Francisco areas: (Continued on Page Six)
Object Description
Rating | |
Title | TWA Skyliner Magazine, 1962-12-03 |
Masthead | The Skyliner: Of, for and by who are TWA |
Publisher | Transcontinental and Western Air, Inc. Kansas City, Missouri |
Coverage | United States; Missouri; Kansas City |
Date | 1962-12-03 |
Year | 1962 |
Month | 12 |
Day | 3 |
Type | Serial (Periodical, Newspaper, etc.) |
Source.Original | Western Historical Manuscript Collection-Kansas City |
Source.Digital | Western Historical Manuscript Collection-Kansas City |
Subject | Trans World Airlines (TWA) Records |
Description | An archive of the TWA Skyliner magazine |
Rights | Public domain |
Volume | Vol. 25 |
Issue | No. 25 |
Format | Tiff; pdf |
Language | Eng |
Description
Title | TWA Skyliner Magazine, 1962-12-03_01 |
Masthead | The Skyliner: Of, for and by who are TWA |
Publisher | Transcontinental and Western Air, Inc. Kansas City, Missouri |
Coverage | United States; Missouri; Kansas City |
Date | 12/3/1962 |
Year | 1962 |
Month | 12 |
Day | 3 |
Type | Serial (Periodical, Newspaper, etc.) |
Source.Original | Western Historical Manuscript Collection-Kansas City |
Source.Digital | Western Historical Manuscript Collection-Kansas City |
Subject | Trans World Airlines (TWA) Records |
Description | An archive of the TWA Skyliner magazine |
Rights | Public domain |
Volume | Vol. 25 |
Issue | No. 25 |
Format | Tiff; pdf |
Sequence | 1 |
Page | 1 |
Date Digital | 2009-07-30/16:09:56 |
Technical Metadata | Image was scanned by Western Blue in Kansas City, MO. Archival image is an 8-bit color tiff that was scanned from original at 353 dpi. The original file size was 76.6 mb. |
Language | Eng |
Transcript | PUBLISHED BI-WEEKLY FOR TWA EMPLOYEES Wichita's Operation Heartlift See Page Three VOL. 25, NO. 25 DECEMBER 3, 7962 Domestic Loads Break Records New York—TWA boarded more passengers on its domestic system on Sunday, November 25, than on any single day in its history. Climaxing heavy Thanksgiving holiday travel, the day's record boardings totaled 23,799 compared to the best previous single day of 22,998 set on January 3, 1960. Thomas B. McFadden, vice president-marketing, praised the joint efforts of the marketing, transportation and technical services divisions in achieving the record day. He cited flight crews, airport personnel and maintenance teams for their continuing teamwork in support of the company's aggressive new marketing program. McFadden noted that other factors contributing to the record included the public's acceptance of TWA's new StarStream fleet, now in full U. S. service, and the reduction, as of November 16, of the Federal transportation tax from 10 to five percent—a saving which TWA has passed on to its passengers. Among stations reporting record highs on the 25th, O'Hare boarded 3,080 passengers to break a record of 2,844 set only four days earlier. Idlewild boarded a record 3,834 passengers, including 3,660 domestic and 174 international. The previous record of 3,349 passengers, including 2,782 domestic and 567 international, was established last August 31. Orchid Letters Outweigh Onions New York — Letters of compliment received by TWA in October outnumbered complaints for the first time in any month, according to the customer reaction report issued by G. R. Thornton, director of customer relations. A total of 1,008 compliments were received in the month, and only 946 complaints. This compared with the October 1961 report of 1,175 compliments and 1,835 complaints. An average of 19.2 compliments and 18 complaints were received for every 10,000 revenue passengers during October. A detailed breakdown indicated outstanding improvement by TWA in reservations services, an area where complaints were cut nearly^ in half while compliments increased. In-flight services received 452 compliments, 62 more than October last year, while complaints dropped from 290 to 135. Reflecting TWA's continued achievements in on-time performance, there were only 53 complaints about flight operations, compared with 212 a year ago. Airport check-in procedures showed marked improvement, the number of complaints dropping from 473 to 197. € *4 ■ JL! UJ if ^'\f *' ft : if VJv l&tf TT 1 4 5 PRESIDENT KENNEDY is shown in his White House office on November 21 congratulating Secretary of Labor W. Willard Wirtz and representatives of TWA, the FEIA and ALPA on the signing of an agreement settling the jet crew complement issue. Mr. Kennedy said he hoped their success would encourage other industries in an adjustment to technological change. The official signing occurred earlier in Secretary Wirtz' office. Shown (left to right) are Sam Dietrich, FEIA; David S. Spain and David J. Crombie, TWA; Barney Rowlings, ALPA; Dr. Nathan P. Feinsinger, who assisted in mediating the settlement; Gordon Clare, FEIA; President Kennedy; Secretary Wirtz; Asher Schwartz, FEIA; Francis A. O'Neill, National Mediation Board; and Russell Derrickson, ALPA. First use of approved three-man crews was scheduled for December 1. Employee Suggestions Show Interest In TWA's Progress Kansas City—Widespread interest in improving TWA's services and cutting operating costs is evident in the variety of new ideas employees are presenting through the suggestion plan program, according to Clarence Rickman, plan manager. "Not only are suggestions being received from virtually every location," Rickman pointed out, "but from personnel in practically every department." Among the growing number of contributors are secretaries, pilots, mechanics, supervisors, sales agents, ticket agents, hostesses, foremen, clerks and engineers. TWA is vitally concerned and spends considerable effort constantly in researching methods of operating more efficiently, Rickman noted. "Our suggestion plan is an integral part of this total effort," he said. "The experience and training of TWAers in all aspects of airline business qualifies them to appraise our procedures and to suggest improved methods." As suggestions are received, they are studied by expert company members, qualified to appraise their potential value to TWA. In addition, they are examined by those whose operational responsibilities could be benefited by implementation. "Two elements have been evident in each suggestion earning a cash, award," Rickman indicated. First, in making a suggestion the employee did a good job of picturing or specifying an area needing improvement. Second, he or she outlined a workable method to bring about that improvement. Rickman cited several examples of award-winning suggestions, which run the gamut of all phases of TWA functions. A Madrid employee earned a cash award for suggesting elimination of certain international advance reservation cut-off periods during slack seasons, to permit more realistic use of seat inventories. From MCI came a suggestion to fabricate certain new jet engine sound suppressor fairings, at less cost than repair or replacement. A Los Angeles mechanic devised a new tool to insure correct positioning of burner cans in jet engines during installation. A transportation agent in Denver came up with an idea for cutting down the paperwork by consolidating the forms required for handling (Continued on Page Three) —In-Flight Movies— These are the first-run films being shown on TWA's International Royal Ambassador flights for the period December 5-25. Two for the Seesaw, starring Robert Mitchum and Shirley McLaine. Period of Adjustment, with Anthony Franciosa and Jane Fonda. Who's Got the Action, starring Dean Martin and Lana Turner. Milan Sets Cargo Mark Milan—Milan originated an all- time monthly record of 442,410 pounds of cargo in October to continue its ranking as the number one freight originator in the International region, according to district transportation manager H. B. Chambers. The previous record month was November 1961, with 397,943 pounds. BARRY GOLDWATER, U. S. Senator from Arizona and a possible Republican candidate for the Presidency in 1964, chats with E. O. Cocke, TWA senior vice president-industry affairs (right) and E. V. Rickenbacker, chairman of the board of Eastern Airlines. Goldwater was featured speaker at the annual dinner of the Wings Club in New York, of which Cocke is president. Love Made VP; Smith Heads NY Area Sales New York—William C. Love has been appointed Eastern Region Vice President-Sales and Frank Smith has been named Senior Director-Area Sales for New York, according to an announcement by Victor H. Harrell, Jr., vice president and general sales manager. In the Western Region, Fred M. Spuhler was appointed Regional Director-Passenger Sales. Previously announced were the appointments of James D. Harrigan as Vice President-Sales and Kenneth L. Fitzgerald as Regional Director- Management Controls. In Public Relations functions, Kenneth S. Fletcher continues as Eastern Region Director with Frank Gillespie as Western Region Director, Robert McKay as Area Director-Los Angeles and Robert Brady as Manager-Public Relations-San Francisco. Harrell also announced the personnel rosters for the sales areas of Chicago, Los Angeles and San Francisco. The New York roster was published in the October 22 Skyliner. The announcements complete the principal personnel appointments in TWA's reorganized domestic marketing structure, which includes s?w W. C. Love Frank Smith the four high volume sales areas of New York, Chicago, Los Angeles and San Francisco and two regions —Eastern and Western—incorporating all other domestic cities and sales areas. Love has been with TWA since 1939, serving in sales positions in a number of U.S. cities and for 13 years in the airline's international region. He was district sales manager for Germany for nine years before returning to the U.S. in 1959 as district sales manager at Washington. He was named to head the New York sales office in June 1961. Smith joined TWA in Philadelphia in 1945 and has served in numerous sales positions. He was appointed assistant director of sales promotion at New York in February 1955 and became regional director of sales development for the Central region in 1959. He was named district sales manager in St. Louis in May 1961. Following are the titles and personnel represented in the Chicago, Los Angeles and San Francisco areas: (Continued on Page Six) |